Explore By Topic

Adjuster Tips

Learn more tools of the trade through adjuster tips, including videos, customer service best practices, and the basics of handling specific types of complex claims.

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Appliances

Find out more about the different types of appliances policyholders include in claims, including how they work, common causes of loss, and methods to return them to pre-loss condition.

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Codes & Regulations

Stay up to date on the codes and regulations that may impact claims or property investigations, including efficiency rules, building codes, or fire inspection standards.

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Component Failures

Learn more about evidence management and the specialized testing that can help answer product failure questions.

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Consumer Electronics

Review guides, articles, and other resources about consumer electronics included in claims, how they work, common perils, and repair or replacement recommendations.

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Electrical Equipment

Discover how a variety of frequently claimed electrically powered equipment works, common causes of loss, and methods to return it to pre-loss condition.

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Fire Claims

Learn more about origin and cause investigations, what fire inspectors frequently see during inspections, and how this peril impacts specific types of equipment and property.

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Forensic Engineering

Review resources about structural and mechanical damage and what licensed engineers look for at commercial and residential properties.

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Foundations/Ground

Find out more about how soil, land changes, and basements and foundations impact structures and what investigators look for.

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Hail and Wind Claims

Discover how hail and wind impact HVAC systems, electronics, and structures on residential and commercial properties – and why policyholders confuse them with other losses.

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Man-Made Damages

Learn what evidence distinguishes man-made damage, including roofing impacts and missing HVAC equipment, from other causes of loss.

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Hurricanes, Tornadoes, and Other Disasters

Find out more about catastrophic disasters and the losses they leave in their wake, including how they impact equipment, structures, and other property items.

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HVAC Equipment

Better understand both common and rare, complex HVAC equipment types and the losses they sustain with articles, guides, and other adjuster-focused resources.

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Industry Data

Take note of trends related to equipment, insurance, and assessment results through annual reports and resources related to claims data.

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Lightning and Surge Claims

Explore commonly reported perils and how they impact – or don’t affect – HVAC systems, electrically powered items, structures, and other property frequently included in claims.

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Pools & Hot Tubs

Review articles, guides, and other resources about frequently claimed pool equipment, causes of failures, and their significance in claims.

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Roofs

Learn more about roof and shingle types, common causes of loss, and what investigators look for during assessments through guides, articles, and other resources.

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Solar Power Equipment

Explore why solar power equipment winds up in claims, including how components work, frequent causes of loss, and repair and replacement recommendations.

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Subrogation

Understand the subrogation process and what information you need in order to make a confident decision about whether to pursue.

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Water Claims

Flood, rain, or plumbing-related losses can impact a variety of structures and equipment. Learn more through helpful guides, articles, and other resources.

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Water Heaters

Review eBooks, articles, guides, and other resources about the different types of water heaters, their causes of loss, and their significance in claims.

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Well and Sump Pumps

Understand different types of well and sump pumps, how they work, and what it may take to return them to pre-loss condition through a variety of resources.

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Windows

Find materials about the strengths and limitations of different types of windows, common causes of loss, and how assessments are completed.

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Winter Losses

Identify what types of losses are more common in winter months through resources about winter-related perils or equipment most often claimed during colder months.

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